1. What is your return policy?
You can return your order within 30 days after receiving it. For more details visit our Return and Refund Policy.
2. How long does shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days (Monday to Friday) and shipping takes 4-6 business days (Monday to Friday).
3. Do you offer free shipping?
Yes, we offer free shipping for all orders.
4. How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number. Use the provided number to track your order on our order tracking page.
5. What payment methods do you accept?
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes if the order has not yet been processed.
7. How can I contact customer support?
To contact our customer support use the information below:
Contact:
Company Number: 94178569
VAT Number: NL005069857B63
DUNS Number: 965561489
Address:
Keurenplein 41
Amsterdam 1069CD
Phone: +3197010265710
Email: info@emilia-melbourne.com
Business hours:
Monday to Friday: 9:00 am - 5:00 pm AEST
