FAQ

1. What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return.

2. How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and shipping takes 4-6 business days.

3. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number

5. What payment methods do you accept?

• Apple Pay
• Google Pay
• Visa
• Mastercard
• Maestro
• American Express
• UnionPay
• ShopPay

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can make changes if the order has not yet been processed.

7. How can I contact customer support?

Business hours:
Monday to Friday: 9:00 am- 5:00 pm AEST

Phone: +61 420 972 292

Email: info@emilia-melbourne.com