Return and Refund Policy

Key info:

  • Return Window: 30 days from delivery
  • After that window returns cannot be accepted
  • Refund Processing Time: Up to 10 days after we receive your return
  • Return Shipping Costs: You cover the cost of return shipping
  • No Restocking Fee
  • Exchanges Available
  • Our Return and Refund Policy are subject to our Terms of Service

How to Return

  1. Contact Us – Email info@emilia-melbourne.com to request a return form and receive the return address.
  2. Pack Your Item – Use the original packaging or similar to prevent damage.
  3. Ship It Back – Send the package to the provided address. Return shipping costs are your responsibility.
  4. Refund or Exchange – Once we receive and inspect your item, we’ll process your refund or exchange.

Return Window

You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible.

Refund Processing

Refunds will be issued to your original payment method within up to 10 days after we receive your return.

Return Shipping Costs

Customers are responsible for return shipping costs.

Exchanges

Want a different size or colour? No problem! Contact us to arrange an exchange.

Order Cancellations

  • Orders can be cancelled only before shipping.
  • If your order has already shipped, you’ll need to return it instead.

Received a Damaged or Incorrect Item?

If we made a mistake or your item arrived damaged, email info@emilia-melbourne.com with your order details and a photo of the issue—we’ll fix it ASAP!

Changed Your Mind?

You can still return your item within 30 days, as long as it’s unused and in perfect condition.

Contact

Emilia Melbourne is operated by LTS Wholesale PTY LTD, a company registered in Australia.

ABN: 74 666 106 476

DUNS number: 750953154

Address:

6 Goulburn Rd

Echuca VIC 3564

Phone: +61485982841

Email: info@emilia-melbourne.com

Business hours:
Monday to Friday: 9:00 am - 5:00 pm AEST