Refund policy

Key Return Details:

  • Return Window: 30 days from delivery
  • Refund Processing Time: Up to 10 business days after receiving your return
  • Return Shipping Costs: Customer is responsible for return shipping costs
  • No restocking fee

We want you to love your Emillia Melbourne items. If you’re not completely happy, you’ve got options. Here’s how it works.

Return Window
You can return your items within 30 days of delivery. To be eligible for a return, your items must be unused, unworn, and in their original condition with tags attached.

How to Make a Return — Step by Step

  1. Contact Us: Email info@emilia-melbourne.com to request a return form and receive the return address.
  2. Pack It Up: Place your items securely in the original packaging or something similar to avoid damage.
  3. Ship the Return: Use a reliable shipping service with tracking. The cost of return shipping is your responsibility.
  4. Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or exchange.

Refund Processing Time
Once your return is received and inspected, we’ll process your refund within up to 10 business days. The amount will be returned to your original payment method.

Return Shipping Costs
Return shipping is at your own cost. We recommend using a trackable shipping service so you can keep tabs on your return’s progress.

Non-Returnable Items
Items must be returned in their original, unused condition. Products that show signs of wear or damage may not be eligible for returns. If you’re unsure about your item’s eligibility, contact us at info@emilia-melbourne.com for assistance.

Exchanges
If you'd like to exchange your item for a different size or colour, follow the same return process. We’ll issue you a store credit or a replacement, depending on availability.

Order Cancellations
If you’d like to cancel your order, please contact us before it’s shipped. Once it’s on its way, cancellations aren’t possible, but you can return it once it arrives.

Received a Damaged or Incorrect Item?
If we’ve made a mistake or your item arrived damaged, email info@emilia-melbourne.com with your order details and a photo of the issue. We’ll get it sorted for you as quickly as possible.

If you have any questions, feel free to contact us. We’re here to help.

Business hours:
Monday to Friday: 9:00 am- 5:00 pm AEST

Phone: +61 420 972 292

Email: info@emilia-melbourne.com